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Authors

David Prince

Passionate about communication, David has been creating web sites, writing on (and about) the Web and has been an active contributor to Web communities for over 10 years. He has a tendency to waffle, so please let him know if he goes on a bit.

Articles by David Prince

Competitors exploit airline demise

Wednesday, August 18th, 2010

The travel industry is extremely competitive, so it’s no surprise that the demise of Kiss Flights has led to other holiday and flight sellers scrambling to pick up affected customers.

A search on Google for “kiss flights” the morning after the airline went bust reveals how quickly travel agents’ marketing teams have reacted to the news – take a look at the sponsored links:

Google results page for Kiss Flights, showing competitors advertising rebooking services

We can see three types of adverts here:

“Rebook your flights with us! (Please!)”

First Choice, Jet2, On The Beach and others all want to sweep up customers left in the wake of Kiss Flight’s demise.  They (just about) stay on the right side of line between identifying the customer’s needs and exploiting the demise of Kiss.

I can’t help think that some of the ad writers had a feeling of glee when they found out their competitor’s closure, but they are at least channelling this in a way which will help affected customers!

“Book with us – you can be assured that your booking is safe”

Thompson, Co-operative Travel, TVL4U and Fleetway assuage customer concern by mentioning ATOL and/or ABTA in their ad creative.

With Kiss being just the latest UK travel industry casualty of the summer (right on the tails of Sun 4 U and Goldtrail), customers will be seeking assurance that the risk to their holidays is low and that their money is protected, should the worst happen.

Confidence in the scores of travellers who rebooked with Kiss after Goldtrail’s collapse will be particularly low.

Membership to schemes such as ATOL and ABTA can help reassure customers,

“We don’t want our reputation to be dragged down with Kiss, so we’d better make it easy for customers to get a refund.”

Lost Cost Holidays resold flights with Kiss, and their response is to look after their affected customers.  By advertising 100% refunds on flights, they’re demonstrating customer care and shielding their brand’s reputation from the fallout of customer complaints about Kiss.

Reacting to Events

Reacting to events is a good way to show that you are aware of and care about your clients’ concerns.

Technology such as email, paid search advertising (PPC – Pay Per Click) and social networking bypass traditional PR techniques and connect you directly with your audience quickly and cheaply.

Fish.Net are experienced in delivering messages in this way – call our Web team on 01457 819600 to find out how we can help you.

The Royalr Familyr

Monday, July 26th, 2010

This weekend saw the news that The Royal Family has joined photo-sharing social network Flickr, sharing snaps from various public engagements.

The only problem is that the palace doesn’t seem to realise that there’s a ‘social’ element to ‘social networking’, as this scathing yet spot-on critique from Duncan Geere from Wired points out.

I can only echo Geere’s review; a Flickr account without interaction is just a bit pointless.

Power Search – Know your results

Monday, July 26th, 2010

Search engines are indispensable for finding information quickly.  Most of the time you’ll find the answer you need immediately, but sometimes you have to delve a little deeper.

Learn the techniques you need to become a power search ninja in this occasional series.

Continue reading "Power Search – Know your results" »

Do you take the Net for granted?

Friday, July 2nd, 2010

I’m writing this blog post in Notepad rather than our blog administration interface, because our Internet connection is down. It’s a BT problem affecting just the local exchange, but it’s knocked our operations sideways.

Given that our core services revolve around Web, Email and IT systems, it hits us in a particularly hard way – however, Internet downtime is likely to impact your business no matter what sector you work in.

Despite limited connectivity, our office is still open and we remain productive. So how have we done it, and how can you make sure you can work through Internet downtime?

Continue reading "Do you take the Net for granted?" »

SEO – No Follow Links

Monday, June 21st, 2010

A delegate at a recent Web Marketing Masterclass we held questioned the value of obtaining links from social media sites, especially given that many are tagged as “nofollow”. It was an interesting question which deserved more time than we could give it in a fairly wide-ranging session.

So, is there any SEO benefit in building a social media presence and building links from directories?

Continue reading "SEO – No Follow Links" »

Is Google running scared of Bing?

Thursday, June 10th, 2010

UPDATEIt appears that the rotating backgrounds are here for one day only, to promote the ability to change your Google home page background – read this blog entry for more details.

Having used Google throughout today, I’m certainly glad it won’t be like this tomorrow – it’s extremely irritating!


Google is rolling out personalised backgrounds to its home page following Microsoft’s redesign of its re-branded search engine, Bing.

Traditionally Google’s website has been simple and sparse – is the search giant running scared of Bing?

Google's new home page, complete with background image

Part of Google’s appeal has been the simplicity of its home page.  Presented with a just a logo, search box and a couple of buttons, it was a triumph of utilitarian design – we weren’t bombarded with unnecessary choice or distraction.

Over the last year or so, Google has been experimenting with its user interface.  Additional navigation to its vertical search properties – images, videos, maps and so on – have been added, as have pointers to additional services such as GMail and iGoogle.

Recently, Google sought to maintain the perceived simplicity of its home page by only showing this navigation when the user moved the mouse – extra features are “faded in”.

The new background images are an interesting development.  The reason for the backgrounds are unclear; they certainly do not add any functionality.  Indeed, the page looks busier, is less focused on the search box and the text – despite the text shadow effect – is difficult to read.

The Microsoft Way

Bing - background images done well

Microsoft has implemented background images in a much better way.  Using a soft focus and darker colours in areas behind text, text is more readable. They’ve even added a translucent dark black background to the navigation in the “Explore” area to add clarity.  There is a sense of organised layout – compare the tight left navigation and the footer signposting to Google’s increasingly cluttered, unorganised links.

Google – a shrewd move or losing its way?

Google may be gambling that users will like the background images.  They may also be looking for ways to entice users to upgrade from the antiquated Internet Explorer 6 software to a modern browser (ideally Google’s own Chrome, of course!) – this feature is not available to IE6 users.

Donning a paranoia hat, Google may be banking on users not liking the background images.  The only (non-technical) way to change the image is to create a Google account, log in and change your preferences.  Of course, you’ll need to stay logged in for the background image to remain changed, allowing Google to track your searches more closely.

(Conspiracy theorists may also think that the “fade in” navigation and busier layout are intended to draw attention away from the fact that you may still be logged in).

Alternatively, Google may be aware that Microsoft has built a good search product with Bing, and do not want to lose market share.  Bing’s background image is the biggest visible difference between the two – by homogenising the search market, perhaps Google is expecting that users will stick with what they know.

And finally…

Google has reduced the readability of text, its home page is increasingly cluttered and general usability has taken a hit.

To find out how you can improve your Web site’s usability, call Fish.Net’s Web team on 01457 819600.

Cock-a-Doodle-doo

Monday, April 26th, 2010

phoneThe main challenge of maintaining a company blog is keeping it fresh and up to date, especially when you’re lucky enough to be busy with client work!

Keeping the blog fresh isn’t just about writing fresh content, though.  There’s a danger that the look and feel of the blog can stagnate unless you can add engaging visual content.

There are many ways to do this, although most have a cost; bespoke photography will rarely pass the time or cost test, and stock  photography tends to be terribly clichéd unless you invest significant time and money in sourcing good images.

The answer to this problem?  Doodles!

Nearly every company will have a doodler.  By their very nature doodles are quick drawings which can be done on a Post-It note or the back of an envelope.  They scan surprisingly well, and most importantly add a ‘human’ touch’ to what can sometimes be text-laden pages.

Even basic doodles can brighten up a blog entry.  If you like the style you might even opt for a full colour, crafted illustration for your more important entries or even site pages – the Google Doodles are now legendary.

We’ve ‘retro-fitted’ doodles to some of our blog entries, and we hope you like them.  For more guidance on what makes a good company blog, please contact our Web team on 01457 819600.

Google Analytics – Opt Out

Friday, March 19th, 2010

We recently blogged about the privacy concerns surrounding Google Analytics and other Google products. In summary, Google collects a lot of information about all its users and users of sites which use its services.  In isolation this data can enhance the user experience and site owner’s understanding of visitor behaviour; however, as a collection of data, it provides Google with enormous knowledge and power.

It seems that Google has taken heed of the mounting pressure to preserve privacy and has announced that users will soon be able to opt out of having their data collected via Google Analytics.

We welcome this from a personal privacy perspective, although we would prefer an explicit opt-in, as inertia and lack of awareness will mean few will hear of the opt-out.

Of course, this now raises questions about the usefulness of Google Analytics.  Whilst it’s likely that there will still be a critical mass of users who haven’t opted out, it will still cast doubt over the usefulness of reports.  Google Analytics already fails to track users without Javascript enabled.

Every analytics system has limitations and requires understanding of what data is collected and how to gain insights (it would be a futile task to compare reports from different analytical packages, for example!).  But this reduced confidence in Google Analytics, combined with the other considerations of data ownership, giving valuable infomation to your advertising provider and so on, may be enough to make you consider alternatives.

Fish.Net would be delighted to guide you through alternative solutions, so contact us to find out more.